WARRANTIES

Our window treatments complete your home with refined elegance and exquisite craftsmanship. When you select products, our goal is to give you a Best Experience, from design that will provide a lifetime of beauty and excellence to service that's there when you need it most. Our Limited Lifetime Warranty, as described in the back of this page, represents our dedication to your complete satisfaction.

WHAT IS COVERED?

 The product is warranted against original defects in materials or workmanship for the time period specified below, provided that the product was properly installed, the product was made or assembled exclusively from materials and components, and all recommendations were followed with regard to limitations and specifications. This warranty extends only to you as the original purchaser of the product.

Limited Lifetime Warranty

• Cellular shades

• Roller shades

• Solar shades

• Roman shades

• Natural shades

• Pleated shades (with looped tape)

• Sheer shades

• Layered shades (Sheer Elegance) - 3 years on fabric

• Wood blinds

• Faux wood blinds

• Composite blinds

• Wood shutters

• Composite shutters

• Sliding panels

• 1" and 2" aluminum horizontal blinds

• 2" vinyl horizontal blind headrails and components

• Vertical blind headrails, channel panels, and sheer fabric

• Painted and stained valances

• Painted and stained cornices

• Ladders and cloth tapes Five-Year Warranty

• Motorized components and accessories (batteries not included)

• Exterior solar shades • Draperies

• Fabric covered cornices and valances

• Fabric tailored shades and accessories Three-Year Warranty

• Operating cords • Pleated shades (without looped tape)

• 2" vinyl horizontal blind slats

• Vertical blind vanes

Five-Year Warranty

• Motorized components and accessories (batteries not included)

• Exterior solar shades

• Draperies

• Fabric covered cornices and valances

• Fabric tailored shades and accessories

Three-Year Warranty

• Operating cords

• Pleated shades (without looped tape)

• 2" vinyl horizontal blind slats • Vertical blind vanes

WHAT IS NOT COVERED?

• Unfinished cornices, valances, or Palladian shelves

• Normal wear and tear, including: » Loss of color intensity, discoloration, fading, cracking, or yellowing caused by long exposure to direct sunlight » Slight color variation » Natural variations in color or grain of wood » Natural variations, cracking, splitting, twisting, bowing, shrinking, or stretching of organic material used in natural shades » Slight warpage of wood blinds or shutters; excessive warpage of wood blinds or shutters caused by moisture or high humidity » Exterior solar shades damage caused by inclement weather, windy conditions, coastal/salt conditions, pressure washing, or exposure to chemicals including chlorine » Shutters damage caused by improper maintenance including sanding, improper washing, and use of razor blades or sealants » Fabric damage caused by abuse, accidents, alterations, misuse, or failure to follow measuring/installation/use/cleaning/maintenance instructions